Writing a customer service CV

A customer service CV should demonstrate communication, resilience and problem-solving, not just friendliness. Employers want to see how you handle challenges, resolve issues and contribute to customer satisfaction.

This guide explains how to write a customer service CV that shows real value.

What Makes a Customer Service CV Effective

Strong customer service CVs focus on:

• issue resolution

• communication under pressure

• consistency of performance

• contribution to team outcomes

Generic claims about being “people-focused” are not enough.

Structuring a Customer Service CV

Professional Profile

Use your profile to clarify:

• the environments you’ve worked in

• types of customers supported

• strengths in handling queries or complaints

For general CV structure advice, see our Industry-Specific CV Guides.

Experience and Customer Outcomes

Highlight:

• types of issues handled

• volume or complexity

• resolution outcomes

• customer feedback or improvements

This shifts focus from tasks to impact.

Skills That Matter in Customer Service

Prioritise:

• communication

• empathy

• problem-solving

• systems or processes used

Avoid overloading the CV with soft-skill lists.

Tailoring a Customer Service CV

Customer service roles vary widely. A CV for sales-adjacent service will differ from support or retention roles.

If your experience blends service and selling, you may find our Sales CV guidance useful.